Satisfação dos servidores: o caso do Hospital Regional de Gurupi - Tocantins

Abstract

The investigative balance of this research comprises a thematic macro of satisfaction as a function of the employees who work directly in the healthcare team. The locus is selected by the Regional Hospital of Gurupi (HRG), located in the south of the state of Tocantins, and this is a general report and an analysis of the levels of satisfaction of the professionals who make up the unit's staff. Methodology, numerical configuration of an exploratory-descriptive case, with quantitative and quantitative indication, in which a data collection was performed in a period of June 20, 2018, with a sample composed of crowded servers in the Referenced Unit. For data collection, it was used as an instrument of readiness available to the middle of the web platform of FormSus, which consists of 15 objective questions and 02 open questions, divided into 04 sections, one to know: Section A - Survey of sociodemographic data; Section B - Professional Data; Section C - Scale of Work Satisfaction (EST) (SIQUEIRA, 2008); Section D - Interpretation of Satisfaction in Services Provided. The analytical step of the collected data is used in steps A and B of the questionnaire, using the descriptive statistics method (mean), and section C was constructed following the guidelines of Siqueira (2008), establishing as indicators of the scores in each dimension. The qualitative analysis of sample D is a qualitative analysis of the populations of the subjects and their comparison with the theories obtained previously. The results indicate that the servers are subject to a general dissatisfied mood with a possibility of their tasks and existing relationships, also dissatisfied with salary and with the incentive policies. With the constant movement in the search of the provision in the health service delivery with the quality and the capacity of deposition of fulfilled servants, fulfilling a mission of the State and its management that is as demanding as demanding