Assédio moral no trabalho: um estudo de caso com técnicos administrativos da universidade federal do Tocantins

Abstract

Bullying is the practice of harassing and disqualifying one or more workers through repeated actions and behaviors in the workplace, harming not only the person being beaten but also the performance of the organization. The literature explains the consequences of bullying can be grouped at the individual, organizational and societal levels. The role in preventing bullying is the responsibility of the institution and can be done through and prevention and intervention in cases. This work aimed to analyze the phenomenon of moral harassment among the administrative technicians of the Federal University of Tocantins. The research has a quantitative and qualitative character, and data collection was operationalized through the application of questionnaires with 336 administrative technicians; documentary research in which 5 disciplinary administrative processes and investigations were analyzed and 12 semistructured interviews with victims of harassment and with members of the personnel management sector. The questionnaire, to be applied in an online platform, was constructed from two instruments already validated and internationally recognized, namely: NAQ-R (Negative Acts Questionnaire-revised) LIPT (Leymann Inventory of Psychological Terrorization). To analyze the data from the applied questionnaires we followed a quantitative analysis approach through descriptive techniques, since interviews and documentary research will be analyzed from a qualitative approach through content analysis. In the end we find that the main practices of bullying experienced by administrative technicians are to request tasks that are below the level of competence of the server, retain information that can affect their performance at work, ignore or delete the server, expose the server to an excessive load of work. The self-reported victims reported physical and psychic problems, among the most cited are stress, insomnia, anxiety and sadness. In addition to these problems, they also experienced damages in their personal and professional lives, mainly loss of relationships, losses in the exercise of maternity / paternity, and, in the professional scope, discouragement for work. In the organizational context, high turnover, absenteeism and reduction in the quality of tasks were detected. As for the role of the organization little has been done to prevent bullying in UFT. There is no prevention policy and the interventions undertaken do not seem to be effective.