Transporte fluvial de cargas e passageiros: um estudo sobre a gestão logística da empresa PIPES, em Carolina - MA

Abstract

This paper aims to show how the logistics management of the PIPES company is based on the processes developed by the company. In this sense, this article aims to investigate how the process of logistics management in the fluvial transportation of cargo and passengers in the company PIPES, Carolina - MA unit. As methodological procedures, a bibliographical research was carried out in books, articles, websites and magazines, and the field research was carried out, which was developed through the application of a questionnaire with the company's administrative manager. It also has a qualitative approach, with exploratory and descriptive purposes. According to what was identified, it was noted that the company is concerned with providing quality services, but there are some bottlenecks especially on what governs the standards proposed by the supervisory bodies, leaving it with little autonomy. However, there are some quality management and strategic planning tools that can be applied as process improvement policies and the continuous search for quality.