Integração dos setores para eficiência da comunicação na Gestão de compras

Abstract

The procurement industry has a strategic role within an organization, is responsible for 80% of costs for having to meet the procurement requirements of all other industries, and thus may interfere with internal communication. This research aims to demonstrate how the commitment of effective integrated communication between. This research aims to demonstrate how the commitment of effective integrated communication between the sectors of the organization can improve purchasing management performance and minimize costs. For this, it is necessary to research on the characteristics of internal communication highlighting its advantages and disadvantages and also possible consequences. The methodology used was the case study of an organization in the city of Araguaína - TO and, as a data collection instrument, a questionnaire with 25 objective questions was used, analyzed in the quantitative and qualitative approach. The questions refer to the various aspects that involve internal communication and interaction between the 12 sectors that constitute a company and which communicate with the purchasing sector. Moreover, through the analysis it can be evidenced that integrated communication is an inclusion “tool” that opens space for everyone to give their opinion, hear and be heard, besides allowing and enabling the exploration of technological mechanisms or not.