Análise de fluxo e proposição de melhoria nos processos de compras da Universidade Federal do Tocantins

Abstract

The present study conducts an in-depth analysis of the inherent flows in the Commitment Request processes at the Federal University of Tocantins throughout the year 2022, encompassing a sample of 1,314 requests classified by type. For this assessment, the computational tool UpFlux was employed with the purpose of identifying possible deviations and bottlenecks, aiming for critical analysis and proposing improvements in the relevant procedures. The obtained results are conceived as strategic inputs to support managerial decisions, either through the reconfiguration of operational flows or the identification of units requiring training or personnel reallocation, with the goal of optimizing institutional processes. Specific points of delay were identified, and suggestions for process improvements and enhancements in the Information System for Education – SIE are presented, aiming for a significant reduction in the processing time of the analyzed processes and, consequently, an overall improvement in the administrative efficiency of the institution.