Estruturação de um ambiente de business intelligence (BI) para gestão da informação em saúde: a experiência da Secretaria Municipal de Saúde de Palmeirópolis

Abstract

This research consists of a descriptive case study on the Structuring of a Business Intelligence (BI) environment for Health Information Management: the experience of the Municipal Health Department of Palmeirópolis. This department is responsible for managing the health area, access and quality of policies, programs, strategies and actions of the Unified Health System (SUS). It was assumed that the use of the concept and tools of Business Intelligence (BI) or Business Intelligence (IN) can contribute to quality and innovation in management, strengthening planning processes and improving the decision-making process . The general objective of this work is to describe the process of implementing the BI tool in the Management of the Municipal Health Department. Regarding the research methodology, four initiatives were identified as a sample in the universe of all managerial processes of the health department, which had investment in BI technology over the past few years. This investment resulted in the following tools: the Dashboard Exames, the Vehicle Wheel Monitoring Dashboard, and the Regulation Dashboard. Dashboard COVID. For the creation of dashboards and reports, applications available to use Qlik Sense based on cloud computing were used. Data collection was performed from secondary data related to the process of implementing and using BI. Standards, legislation, normative instructions and standard operating procedures were used. In addition to these, protocols, spreadsheets, databases, forms and flowcharts were also used, as well as technical analysis reports of the processes chosen for study and other documents relevant to the selected process. The analysis of all the material was carried out using the content analysis technique. As a product of this work, a script was prepared with recommendations to systematize the project to implement BI technology in SUS management processes. The study is presented as a potential to serve as a basis for new journeys on the issue of the use of technology in Municipal Health. As much as processes and information are aligned, the results of this study show that the major bias found is that it should always encourage decision-making to be based on information and that all intelligence behind BI technology is in the human being.