O uso das tecnologias da informação e comunicação no processo de trabalho dos/das assistentes sociais da saúde no Tocantins

Abstract

This study analyzes the use of information and communication technologies (ICTs) in the work process of social workers working in health policy in the state of Tocantins, with the aim of understanding the impacts of these tools on professional practice. The research, of a qualitative nature, used as methods a bibliographic review and the application of online questionnaires with seven professionals who work in different socio-occupational spaces in health policy. The results indicated that ICTs are widely used in daily professional life, highlighting the use of computers, smartphones, internet, e-mail and messaging applications. The use of ICTs promotes qualitative changes in the work process, such as optimization of some activities, agility and improvement in communication. However, some challenges have been highlighted, such as the lack of adequate equipment, instability in the internet connection, lack of technical support and the need for continuous training for the effective use of technologies. In addition, the use of ICTs is not exempt from ethical concerns and critical reflections, making it necessary that technological resources be used in a way that respects the principles and values of the professional category.