Inovação na Procuradoria Geral do Estado do Tocantins: a inteligência artificial nos processos judiciais

Abstract

This dissertation's main objective is to analyze the institution of technological innovation in the State Attorney General's Office (PGE), with a specific focus on Artificial Intelligence (AI) tools. To achieve this objective, the following specific objectives were established: Discuss the impacts of using artificial intelligence in Public Advocacy, with an emphasis on identifying AI tools already in use in other bodies of the Judiciary and identifying barriers that may be hindering adoption of technological innovation at PGE-TO, as well as the available incentives to overcome these barriers. In addition to the literature review, semi-structured interviews were carried out in order to verify the professionals' perception of the topic. The results demonstrated that in terms of barriers, the main obstacles are issues related to information security, with the need to improve and develop secure means for storing and transacting information. Difficulties in obtaining financial resources for the development of information can also be mentioned. projects and the deficiencies in physical infrastructure and personnel that plague the institution. In the field of incentives, it was identified that the use of AI will generate optimization of process management, with gains in efficiency and productivity for the agency, in addition to allowing better strategic management. The results of the interviews were consolidated, using visual tools (Empathy Map and Value Proposition) that will be made available to the institution to support innovation practices in the organization. Furthermore, a draft Decree was proposed establishing an Innovation Policy at PGE-TO.